Submit a complaint to go8 Support easily
If you have any issues with an account, a transaction, or an APK, start here. The Dhaka-based team will quickly review your go8 Support, go8 Contact, and go8 Help requests.
Download go8 APK View Payment Help
go8 Support Quick Info
4.2 / 5
Average Rating
62,898
Review
3.9M+
Active Users
99.4%
Uptime
4 Steps to Submit a Complaint
1. Gather Information
Screenshots, time, and your go8 Login name handy
- Note the date
- Save Issue Image
- Create Short Note
2. Submit Complaint
Send a direct message, and clearly describe the issue; if there is a bKash, Nagad, or Rocket transaction, also provide the reference number.
- Describe the issue in one line
- Provide Evidence
- Add Transaction ID
3. Get Confirmation
The team usually responds within 30 minutes; Dhaka-based users typically see faster progress.
- Get Ticket Number
- Status will be Updated
- Next Steps Will Be Known
4. Verify Solution
If a solution arrives, log in again to check; if needed, follow up on the same complaint, you do not need to open a separate case.
- View Solution Notes
- Resend If Necessary
- Verify Account
Some Android users must allow APK installation; otherwise the go8 App will not open properly.
go8 Contact Channel and Response Time
Official Complaint Channel
Complaints sent here go directly to the support team; responses for common questions may come within 15 minutes, and for complex cases may take 1 business day.
| Channel | In-app Messages and Help Center |
| Time | Available 24 Hours a Day |
| Language | Clear Answer in Bengali |
| Transactions | bKash, Nagad, Rocket Documents |
If you are from Chittagong or Sylhet, include your location in the message to make case tracking easier; providing brief details helps progress.
External Review Path
If the complaint is not resolved, first save the ticket number, then follow the consumer protection channel applicable in Bangladesh or the financial complaint path.
The go8 Support Team will align prior messages and transaction records in such cases, so you do not have to re-enter the same information.
Three common questions about complaints
What information should I
In your go8 Contact request, provide the username, time, and screenshot; if you have bKash or Rocket, also add the reference number.
How long does it take to get a response?
For simple questions, a reply may arrive within 15 to 30 minutes; for complex complaints, up to 1 business day.
How do I access the Help Center?
Open directly from the go8 Help link, or press the APK button below; once you open the go8 App, the support option will appear.
The clearer your problem, the faster the solution will come, so send all information to go8 Support.
Return to the app quickly
If you want to reopen the app after submitting a complaint, the button below is enough to open the go8 App and proceed to the next step.
Download go8 APK